Ongoing technical support that keeps your systems and teams running smoothly.
We provide ongoing technical support — from business-hours coverage to a fully dedicated team — so your systems stay running and issues get resolved quickly.
Starting from ₹1,999/-
Coverage begins within 2–3 business days of onboarding
Onboarding timeline
4
Real stages in how we support you
What problem does it solve?
The problem
IT issues that go unresolved cost you time and money, and most small teams don't have dedicated technical staff on hand when something breaks.
The cost of waiting
Every unresolved IT issue eats into someone's actual job while they wait for a fix, and the next outage without a support plan in place costs far more in lost time than a plan would have.
The outcome
We provide ongoing technical support — from business-hours coverage to a fully dedicated team — so your systems stay running and issues get resolved quickly.
Typical timeline
Coverage begins within 2–3 business days of onboarding
Who is this for?
Best for
- • Businesses without in-house IT staff
- • Companies wanting predictable monthly support costs
- • Teams needing faster response times than ad-hoc support
Not ideal for
A one-time technical issue — a single Technology Audit or Strategy Session may be a better fit than an ongoing plan.
Client Proof
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Delivery Process
Onboarding
We document your systems and support expectations.
Coverage Begins
Your support plan becomes active with agreed response times.
Ongoing Support
Issues are logged, triaged and resolved via your ticket queue.
Monthly Review
You receive a summary of tickets, uptime and recommendations.
Typical delivery: Coverage begins within 2–3 business days of onboarding
What's Included
Included
- Custom call menu and routing built for your business
- Separate business-hours and after-hours call flows
- Call recording
- One-time setup and configuration
Not Included
- Your telecom provider's per-minute call charges and phone number rental, billed separately by them
- Toll-free number fees where applicable
- Ongoing changes to call flows after go-live beyond minor tweaks
Frequently Asked Questions
What's the difference between the three plans?
They differ in response time, support hours and whether you get a fully dedicated team — see the comparison table above.
Can I upgrade or downgrade my plan later?
Yes, plans can be adjusted between billing cycles based on your changing needs.
Is emergency/after-hours support included?
Only the Dedicated IT Support Team plan includes 24/7 coverage; other plans cover business hours.
Do you support systems you didn't build?
Yes, we can support existing systems after an initial onboarding review.
Not sure which package fits?
Virtutix AI can recommend the right package based on your budget and requirements — available in your client dashboard.
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